We aim to process all refunds or notify you if there are any issues on the same working day that a return is received (excluding pUBLIC holidays), however please note that during busy periods this can take up to 48 hours.
We also require that the following sundries are removed prior to the handset being returned, as they will be disposed of upon receipt:
- Sim cards
- Memory cards
- Other accessories
We do not under any circumstances provide any kind of guarantee for data loss and all returns will be factory reset and wiped. We do advise that backups of the phone’s data are taken at regular intervals.
Fees & Charges
In all instances the buyer assumes responsibility for the return costs.
All returned handsets are processed through our quality control process which is the same process that is used prior to any handset being dispatched. If a handset is returned to us and is found have a security lock in place which prevents our engineers completing their tests, your return will not be processed until this has been removed.
To do this we will either require you to provide us the details or in some instances this can be done remotely, however in all instances we reserve the right to charge a removal fee on case by case basis per unit once the security lock has been removed.
In the event that you do not provide the correct details or remove the security lock, your return will be quarantined.
If our QC process detects that your handset has undergone any attempt of a third party repair, software modification, no longer in its original condition or has been damaged whilst in your care, you will not be eligible for a refund.
If your handset is not eligible for a refund we will return it to you upon receipt of the amount for the return postage charge and processing costs, if funds are not received within 30 days your handset(s) will be destroyed as per our terms and conditions.